If you don't find your answer here, please call us or send us a message and we will be happy to help!

Are Bouncers safe?
Yes, we select only bouncers that are designed with safety in mind. All of our bouncers are manufactured with lead-free, breathable, fire retardant materials and include safety netting and entry ramps. Each Bouncer is then secured to the ground with either stakes or sandbags. Additionally, our staff is trained in setting up the unit in the safest possible manner. If you follow the safety rules provided, these units are considered very safe. All safety rules and guidelines will be reviewed with you prior to use.

Are you CIA insured?
Yes.

Are your Bouncers clean?
We are glad you asked! We take great pride in providing a safe and clean play environment for your loved ones. We clean and sanitize our inflatables before and after each use.

Is electricity needed?
Yes, electricity is required to continuously power the blower fans. Most of the time, all that is needed is a standard household outlet within 75 feet of the bouncer. Larger inflatables may require more outlets. We provide extension cords. In the event electricity is not available, or within 75 feet, we also rent generators for a small fee of $60.

What surfaces do you set up on?
We set up on grass, turf, asphalt, and concrete. Sorry, we do not set up on dirt, gravel, sand, rocks or bark of any kind (even if its temporarily covered).

How are inflatables secured/anchored to the ground?
To ensure safety, we anchor all of our inflatables. For live grass, we use stakes that are driven into the soil. For setup areas where staking is not possible, we use sandbags to anchor the inflatables.

How much room will I need?
Depending on which unit you rent, the space will vary. Dimensions are listed in the item descriptions.

Do you deliver in our area?
We offer our services to most of the Toledo metro area. Give us a call to be sure!

How much is delivery?
Delivery is free up to 20 miles. A small fee is added after the 20 mile delivery zone.

Is setup and takedown included in the price?
Yes, setup and takedown is included.

Does equipment setup and take-down count against my "Event time?"
No, we will setup the equipment prior to your event start time (typically the morning of the event) and will pick it up no earlier than your event end time (unless requested by you).

Can I pickup the equipment from your warehouse?
No, sorry. We prefer to deliver all products, so we can setup in a manner that allows riders to play safely, and ensures the product will not be damaged. Our prices include delivery and setup.

What if it rains or there is bad weather?
Weather-related cancellations are 100% refundable. Weather-related cancellations can be made up to the day of the event. In the case of rain/high winds upon delivery, the setup crew will determine if it is safe to setup. You can also reschedule your event date (based on availability) at no cost.

What if I need to cancel for reasons other than weather?
If you cancel 14 days prior to the event date, you will be released of any commitment and will not be charged. Any cancellation within 13 days of event will result in a charge of 25% of total balance.

How far in advance do I need to order?
Rentals are made on a first come, first served, basis. We suggest 2-3 weeks prior to your event. If you do have last minute needs, call us, we will do our best to assist.

Is sales tax included in the price?
No.

Do I need to make a down payment?
Yes, 25% of your rental total must be paid at time of booking to reserve your items. Need a little flexibility? Give us a call and we can work something out.

Can I pay my total amount due before the rent date?
Absolutely.

What type of payments do you accept?
We accept Cash, PayPal, Venmo & Cash App. We accept Business/Organization Checks, but not personal checks.